recently purchased a Kamado Big Joe from BBQ Outfitters, and I couldn't be happier with my experience. Upon unboxing, I discovered some damage, but the Derek and the manager went above and beyond. They drove an hour to deliver a full replacement and even helped me unbox the new unit. This level of customer service is truly exceptional! Plus, the price was right! I highly recommend BBQ Outfitters for their dedication to customer satisfaction and their top-notch products. Thank you for such an outstanding experience!